What is your turnaround time?
I aim to despatch all orders within 3-5 working days, please bear in mind if ordering during busy periods this may be stretched a couple of days. If you need anything for a special date/occasion please get in touch via Email or my Facebook page prior to ordering. I will do my upmost to meet a deadline.
Your order will be sent 1st class via royal mail (proof of postage obtained).
Please note I cannot be held responsible for items lost. 1st Class has a 1-3 day delivery aim depending on where you live.
What is your returns policy?
To return you will need to email me with your full contact details, order number and why you would like to return your items. Items must be returned unused and still in original packaging. Items must be returned within 14 days from delivery of the item. Unfortunately we do not accept returns for any custom orders or any personalised items. When returning items you will be responsible for the cost of the postage.
What is your bow sizing?
All Bows can be attached to either an alligator clip or soft elastic headband.The sizing’s are listed with the product information. Please ensure you select this from the drop down menu on the product page before checking out.
Do you offer gift wrapping?
All bows come on a bow card in a clear cellophane envelope, wrapped in tissue paper with ribbon and a sticker so they are perfect for gifts.
For custom orders please email me with your details, a brief description of the bow you wish to be handmade and a clear, good quality image of the outfit the bow is intended to match. I will then be in contact with you to ensure we create the most perfect bow to finish of your outfit ☺
All my bows and headbands are handmade, therefore, please ensure they are removed when sleeping and children are supervised at ALL times whilst wearing them. Please do not leave your child unattended whilst wearing bows or headbands due to the risk of small parts coming detached.
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